Ordering your repeat prescription with Chatham Pharmacy is simple and convenient. If you’re registered with a GP in Medway, just sign up for our free repeat prescription service on our website or in-store. Once we have your details, we’ll liaise directly with your GP to collect your prescription. After we receive it, we’ll dispense your medication and either deliver it to your chosen address or have it ready for collection.

In most cases, you won’t need to contact your GP directly once you’re set up with our repeat prescription service. We work closely with Medway surgeries, so we’ll request your prescription on your behalf. However, you’ll still need to attend regular check-ups or medication reviews as advised by your doctor. If you have any concerns about changes to your prescription or dosage, it’s always best to speak to your GP first.

There is no extra charge for our repeat prescription dispensing service. However, standard NHS prescription fees apply unless you’re exempt. For Medway residents, we also offer a free home delivery option if you can’t make it to the pharmacy. To claim an exemption, simply provide valid proof such as a pre-payment certificate or medical exemption certificate. If you’re unsure about your eligibility, our team can guide you through the relevant NHS exemptions.

Many people are entitled to free prescriptions, including those over 60, under 16, aged 16-18 in full-time education, or with certain medical conditions. If you receive specific government benefits, you may also qualify. To prove you’re exempt, show the relevant certificate or documentation when you order. For example, a valid medical exemption certificate, maternity exemption certificate, or your NHS tax credit exemption. Our pharmacy team can help you determine which proof is needed.

Typically, it takes two to three working days for us to process a repeat prescription, once we’ve received approval from your Medway GP. Delays can happen if your surgery needs to review your medication or if there’s a bank holiday. To avoid running out, place your order at least a week before you need more medication. You can track your request online or call our team if you have any concerns about timing.

If you unexpectedly run out of your medication, contact us immediately. We’ll do our best to arrange an emergency supply. Depending on your circumstances, you may need a prescription from your GP or an urgent care service. If your GP surgery is closed, the local out-of-hours service in Medway can often provide a short-term prescription. Always keep track of your medication supply so you can order repeat prescriptions well in advance.

Yes. We understand life can be busy, so we offer a handy reminder service for Medway patients. Once you sign up, we’ll keep track of your prescription schedule and send you a reminder by phone, text, or email when it’s time to reorder. This helps prevent running out of vital medication. If your prescription changes or you need extra support, just let us know, and we’ll adjust your reminders to suit you.

Once your prescription is ready to dispatch, we’ll notify you by phone, SMS, or email, depending on your preference. If you have any questions about your order status, you can call us directly.

Yes, if you’d like us to handle your repeat prescriptions electronically, you’ll need to nominate Chatham Pharmacy as your preferred pharmacy. You can do this at our counter or via the NHS app, and it only takes a moment. Once you’re nominated, your GP can send your prescription directly to us, saving you a trip to the surgery. If you ever change your mind, you can switch your nomination at any time.

Absolutely. We accept both NHS and private prescriptions at Chatham Pharmacy. If your GP, consultant, or another healthcare provider gives you a private prescription, simply bring it in or post it to us. We’ll provide a quote for the medication cost and dispense it promptly. We also offer delivery for private prescriptions if you can’t collect in person. For any questions about pricing or availability, our friendly team is here to help.

We deliver to all areas of Medway, including Chatham, Gillingham, Rochester, Rainham, and Strood. If you live elsewhere, please contact us to see if we can accommodate you. Our delivery service is free for repeat prescriptions, and we’ll arrange a convenient time to bring your medication to your doorstep. If you’d rather collect in person, simply let us know, and your prescription will be ready at our pharmacy for pickup.